So, as we all know college textbooks are expensive. I paid about $200 for a Spanish textbook that I would never use again, and my bookstore wouldn't buy back. I searched online and found Amazon's Trade-In program. The program is simple... You search your textbook and see if they have a need for it, pick the best price, print out a shipping label, send it in, and then once it's processed they credit your amazon account with a gift card. Simple, right? Well, I though so I tried it. I figured I could use it towards a purchase that I was saving for and getting some money for that book was better than nothing.
Well, I sent my book in and it sat there without being processed for 8 days. It's now been processing for 4 days and I still won't get my gift card for 2 more business days so 4 days total because of the weekend. From when they actually received my package it has been 12 days and 9 business days. In total, this process will take them 16 days and 11 business days. That's absurd.
I have been on the phone with them a ton. At least 6 times during this ordeal. I have been told different answers. Once I was told that I would have it on the 27th, then I was told I should have it no later than the 31st, than I was told I would have it by the 2nd, and now I've been told that I should have it by the 6th. They finally issued me a promotional certificate but it can only be used on products sold by Amazon which totally doesn't help me, because most things on amazon are gift cards which you can't buy, or the item has to be sold by amazon and not through another seller - which is most items on amazon. The most frustrating part is not being able to make a purchase that I've been waiting on to make because my credit hasn't been issued, and I have gotten different answers every time I have called.
With this experience, I'm not sure I will ever use Amazon again. I'm terrified to try their return department because of all of this hassle so I'm really hoping I don't have to. I'm almost ready to just take my business somewhere else but then I'm wasting $60 and that's a lot of money to just waste. Amazon's customer service overall, has been very poor. I felt like I was run in a loop and I don't understand why if there was a demand for my textbook why it sat there for so long before anyone even checked the package. And, on their website it says generally two business days after processing and then when you call they tell you oh, well no it's at least five. There is a lot of miscommunication and misguidance. I'm very unsatisfied and if you are using amazon, and like them, then good for you. But as for myself, amazon seems to have been the worst decision I have made. It's been more of a hassle and problem than a benefit for me. I seriously doubt that I will be using Amazon services anytime soon.
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